FAQ

What does an Expert Setup entail? 

- Our Full Set-up includes full diagnostics and inspection of the entire instrument, full inspection of all electronics, personalized recommendations for upgrades and improvements, full redress and polish of frets, cleaning and oiling of fret board, tightening hardware, replacing any needed small parts or screws, restring, adjusting and polishing nut slots, lubricating truss rod nut (if needed), full truss rod adjustment, balancing tremolo or setting tailpiece, adjusting saddle height, setting intonation using even temperament methods, checking electronics, adjusting pick ups, detail polish and cleaning... Basically, everything needed to make your guitar amazing again. 

What are your store hours and how do I make an appointment? 

- Our public store hours are 10 am - 6 pm Wednesday - Friday and we take appointments on Monday - Tuesday. The best way to get an appointment is to email contact@okguitarandamp.com or just fill out the contact form on the website. In the message, please include the type of instrument and the issue it is having. 

"Can I get my guitar by Sunday?" 

- Yes, P&W player we are talking to you. Really, the short answer is no. We are extremely busy these days. However, we do offer a rush service, that guarantees your guitar done in 24-36 hours. We also offer guitar rentals! Please ask us about it. 

Does Mark really tour the world with Hanson? 

- Good God, yes. Now stop asking about it. You're 45 years old. Taylor has kids lady. No, I can't get you tickets.