FAQ

What does an Expert Setup entail? 

- Our Full Set-up includes full diagnostics and inspection of the entire instrument, full inspection of all electronics, personalized recommendations for upgrades and improvements, full redress and polish of frets, cleaning and oiling of fret board, tightening hardware, replacing any needed small parts or screws, restring, adjusting and polishing nut slots, lubricating truss rod nut (if needed), full truss rod adjustment, balancing tremolo or setting tailpiece, adjusting saddle height, setting intonation using even temperament methods, checking electronics, adjusting pick ups, detail polish and cleaning... Basically, everything needed to make your guitar amazing again. 

What are your store hours and how do I make an appointment? 

- Our public store hours are 10 am - 6 pm Wednesday - Friday and we take appointments on Monday - Tuesday. Please feel check out our availability by clicking the HERE!

"I tried to call, but no one answered the phone? What's up with that?"

- We try our best to get to every call, however, if we are in the middle of a repair, we cannot stop to grab the phone. The absolute best way to get a quick response would be to shoot us an email at: contact@okguitarandamp.com

"Can I get my guitar by Sunday?" 

- This question is one I didn't realize would be so popular. Really, the short answer is probably not. We are extremely busy these days and our queue is always full. However, if there is an "emergency", we do offer a rush service that guarantees your guitar done in 24-36 hours. Just don't show up on Friday...  We also offer guitar rentals! Please ask us about it.